Privacy

Last Updated: [01.11.2024]

Introduction NP Tours Croatia (“we,” “us,” or “our”) is committed to protecting the privacy of our clients and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal information when you use our services or visit our website.
Information We Collect a) Personal Information:
Name and contact details
Passport information
Payment information
Travel preferences and requirements
Emergency contact details
Dietary restrictions and medical information (when necessary)
Accommodation preferences

b) Technical Information:

IP address
Browser type
Device information
Cookies and usage data
Website navigation patterns
How We Use Your Information We use collected information to:
Process and confirm tour bookings
Communicate about tour arrangements
Provide customer support
Send relevant updates and newsletters
Improve our services
Comply with legal obligations
Process payments
Customize your experience
Ensure safety during tours
Information Sharing We may share your information with:
National park authorities (as required for entry)
Partner accommodations
Transportation providers
Payment processors
Legal authorities (when required by law)

We never sell your personal information to third parties.

Data Security We implement appropriate security measures to protect your information, including:
Encrypted data transmission
Secure servers
Limited staff access
Regular security assessments
Physical security measures
Your Rights You have the right to:
Access your personal information
Request corrections to your data
Request deletion of your data
Opt-out of marketing communications
Withdraw consent
Request data portability
File a complaint with supervisory authorities
Cookie Policy We use cookies to:
Improve website functionality
Analyze website traffic
Remember your preferences
Enhance user experience You can manage cookie preferences through your browser settings.
International Data Transfers As we operate in Croatia and serve international clients, your data may be transferred across borders. We ensure appropriate safeguards are in place for such transfers.
Data Retention We retain your personal information for:
The duration of our service provision
Legal requirement periods
Financial record-keeping
Quality assurance purposes
Children’s Privacy Our services are not intended for children under 16. We do not knowingly collect information from children without parental consent.
Marketing Communications We may send you:
Tour information
Special offers
Newsletter updates
Travel tips You can opt-out of these communications at any time.
Changes to Privacy Policy We reserve the right to update this policy. Changes will be posted on our website with the updated date.
Contact Information For privacy-related inquiries:Email: info@nptourscroatia.com
Phone: +385 998532051

Address: A.G. Matoša 2, 51300 Delnice, Croatia
Legal Basis We process personal data based on:
Contract fulfillment
Legal obligations
Legitimate business interests
Your consent
Complaint Resolution If you have concerns about our data practices:
Contact our privacy team
We will respond within 30 days
You may contact Croatian data protection authorities
Additional Rights for EU Residents EU residents have additional rights under GDPR, including:
Right to restriction of processing
Right to object to processing
Right to data portability
Right to lodge complaints with supervisory authorities

By using our services or website, you acknowledge this Privacy Policy and consent to the collection and use of information as described herein.

This policy reflects our commitment to protecting your privacy while providing exceptional tour experiences in Croatia’s national parks.

We take your privacy seriously and aim to provide transparency in how we handle your personal data. If you have any questions or concerns regarding our Privacy Policy, please contact us at info@nptourscroatia.com